IT Support – HERODOT

IT Support 

Job description

  • Complete the implementation / setup of the selected Major Football Organization Service Platform
  • Act as a system administrator within the assigned area providing the necessary advice, support and knowledge to the business teams & other steakholders
  • Manage the registration, user profiles, categorisation, documents within the assigned area
  • Maintain and update if necessary the implementation guidelines, instructions, training material, feedback (knowledge management) related to the latest implementation
  • Provide the necessary reports, updates as per project leader instructions
  • Maintain the service desk queue, provide periodical reports on the usage and enounctered issues
  • Test new features/services
  • Advice on best practices promote new functionalities, system across the respective domain

Requirements

  • excellent spoken and written English
  • knowledge of issue tracking tools and processes (MS Projects, JIRA)
  • knowledge of knowledge repository tools (MS Projects, Confluence)
  • basic technical knowledge – Operating Systems, Networks, Explaining Technical Information Clearly
  • 1+ years of experience on similar position
  • availability to work in specific hours (4 am – 12 pm and 6 am – 2 pm)
  • keen interest in sports (particularly football) and willingness to be involved in the sports industry
  • this is partly remote job from Wroclaw – possibility to work from home 2-3 times per week.

Perks and benefits

  • Medical insurance and Multisport card
  • The opportunity to work in an office in Wroclaw, 100% remote work or combining both forms, flexible hours
  • Work on interesting and diverse projects from around the world with a fantastic team in a friendly and energetic atmosphere
  • Development opportunity and space to share knowledge
  • Influence on what is happening in the company
  • Informal, relaxed work atmosphere, without dress codes and titles
  • Work in Wroclaw – a nice office with coffee, sweets, fruit and a place to rest
  • The opportunity to participate in Polish and foreign projects / conferences / workshops

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